ap99 — Frequently Asked Questions
ap99 FAQ Centre
From deposits and withdrawals to VIP benefits and cricket betting — find clear answers to all your questions about ap99 right here.
Frequently Asked Questions
The questions players most commonly ask while using ap99 are organised here into five categories. Detailed, straightforward answers are provided on support, security, VIP, deposits, and cricket betting. If you cannot find the answer to your question, contact our support team directly.
Support Questions
There are two easy ways to reach ap99 customer service. First, the website has a direct live chat feature — click on it for an instant connection. Second, you can write to [email protected]. Both channels are available in Bengali and English.
Yes, ap99 support is active seven days a week, twenty-four hours a day. Even if you run into an issue at 3 AM, join the live chat — someone is always there to help. Emails are also responded to as quickly as possible.
To get a faster resolution, keep a few things on hand before reaching out: your account ID or registered number, the date and time (BST) when the issue occurred, and a screenshot if possible. For deposit or withdrawal issues, also have the transaction reference number ready.
The ap99 support team can serve you in Bengali and English both. This was set up specifically so Bangladeshi players can describe their issues in their own language. Type in Bengali on live chat and you will get a reply in Bengali.
When sending an email, briefly describe the type of issue in the subject line (for example: "Deposit not added to balance"). In the main message, include your account details, a full description of the problem, and the time it occurred. Attaching relevant screenshots helps the team understand the issue more quickly.
Security & Privacy
If you suspect this, change your password immediately and notify ap99 support via live chat or [email protected]. The team will check whether any unusual activity has occurred on your account and help secure it if needed.
Yes, the ap99 platform uses SSL encryption — meaning your personal information and transaction data are protected while being sent and received. Like any trusted site, this encryption keeps your data out of reach of third parties.
OTPs and mobile banking PINs are entirely personal. The ap99 support team will never ask you for your OTP, password, or bKash/Nagad PIN. If anyone asks for these, they are a fraudster. Never share this information — it is the direct key to your account and your money.
A strong password should have at least eight characters and mix uppercase letters, lowercase letters, numbers, and special characters (such as @, #, !). Do not use your ap99 password on any other site — keeping a separate, unique password for each account is the best practice.
Always check that the domain in your browser's address bar is ap99.lat and confirm the connection is on HTTPS (you will see a padlock icon). Domains with slight spelling changes (such as ap-99.lat, ap99.com) are signs of fake sites. Instead of clicking suspicious links, type the URL directly into your browser or use a bookmark.
VIP & Cashback
Every week, a set percentage of your net losses is returned to your account as cashback, based on your VIP tier. It is added directly to your balance and you can use it on your next bets. The cashback rate varies by tier.
ap99 has four VIP tiers and the maximum weekly cashback rate for each is as follows:
- Bronze — up to 0.3% weekly cashback
- Silver — up to 0.6% weekly cashback
- Gold — up to 0.9% weekly cashback
- Platinum — up to 1.2% weekly cashback
You can gradually move up through regular play and betting activity on ap99. The more active you are, the sooner you qualify for the next tier. Contact ap99 support for detailed conditions on reaching each tier.
Players at higher VIP tiers receive priority support, exclusive offers on special occasions, and early access to new features, in addition to higher cashback. Platinum tier members receive the fastest and most personalised service.
Once cashback is credited to your account, it becomes part of your balance. It can be withdrawn once the standard withdrawal conditions are met. Check ap99's terms and conditions page or ask support for the specific conditions.
Deposits
The minimum deposit at ap99 is ৳100 for each payment method. The same minimum limit applies to all three methods — bKash, Nagad, and Rocket. You can start with a small amount and invest more as you become more familiar.
Go to the deposit page on ap99 and select Nagad. Following the instructions shown, send the amount to the designated number from your Nagad app. When sending money, make sure to enter the specific code given on the site in the reference or note field — leaving it out may cause issues verifying your deposit.
ap99 itself does not deduct any deposit fee. However, bKash, Nagad, or Rocket may have their own send money charges — this depends on the mobile banking operator's policy. Check the relevant operator's site for detailed fee information.
Deposits are usually reflected within a few minutes. If your balance still doesn't show after waiting a while, email [email protected] or contact us via live chat. Please have your transaction screenshot and reference number ready when you reach out — it will help speed up the investigation.
Yes, Rocket is fully accepted at ap99. Rocket is Dutch-Bangla Bank's mobile wallet service. Just like bKash and Nagad, you can easily make deposits with it, and the same minimum ৳100 rule applies.
BPL & International Matches
Yes, ap99 offers in-play or live betting. You can place bets even after a match has started, letting you make quick decisions based on how the game is unfolding. This feature is available across BPL, IPL, T20 World Cup, and various other international cricket events.
If a match is incomplete or declared no-result, the bet is generally voided and the staked amount is returned to your account. Rules may vary for specific markets — see ap99's Terms & Conditions for details.
The decimal odds number tells you the total amount you receive per unit staked if you win. For example, odds of 2.00 mean that a ৳100 bet returns ৳200 if you win (including your original stake). The higher the odds, the greater the potential payout — but the likelihood of winning is generally lower.
Among the most popular markets are Match Winner (which team will win), Toss Winner, Over/Under Runs (how many runs in a given over), Six on First Ball, and Total Wickets. For example, in a hypothetical Bangladesh vs India match, you could bet on the match winner or the top run scorer.
For major tournaments like BPL and the ICC T20 World Cup, ap99 generally offers a greater number of markets and more varied options. Since these formats are of particular interest to Bangladeshi players, live betting options are also more extensive. You can ask support about specific offers for a given tournament.
Have more questions?
If the answers above didn't resolve your query, ap99's support team is always ready to help. Reach out anytime via live chat or email — feel free to communicate in Bengali.
24/7 Live Chat
Email Support
[email protected]