ap99's Privacy Policy —
Your Information Is Our Responsibility
This policy explains in detail how your personal information is collected, stored, and protected on the ap99 platform.
Introduction & Scope
Welcome to the ap99 platform. This Privacy Policy ("Policy") applies to the ap99 website and all related services. When you register, log in, or use any of our services, you are considered to have given your consent to this Policy.
We believe that protecting the privacy of your personal information is one of our primary responsibilities. ap99 handles every user's information with the highest level of security and care. Through SSL encryption and modern security technology, we ensure that your information cannot reach any unauthorized party.
Please read this policy carefully. If you have any questions, contact us.
What Information We Collect
ap99 collects various types of information as needed to provide its services. This information comes from two main sources — information you provide directly, and information collected automatically while you use the platform.
2.1 Information You Provide
Information you voluntarily provide during registration or account management includes:
- Full name and date of birth
- Email address and mobile number
- Password (stored in encrypted form)
- Documents required for identity verification (for the purpose of age verification)
- Financial transaction information such as bKash, Nagad, or Rocket account details
- Information provided when contacting customer support
2.2 Automatically Collected Information
When you use our platform, the following information may be collected automatically:
- IP address and device type
- Browser and operating system information
- Time of site access, pages visited, and session duration
- Data collected from cookies and similar tracking technologies
- Gaming activity and transaction history
Purpose of Information Use
ap99 uses collected information only for lawful and specified purposes. No information is collected or used unnecessarily.
- To complete account registration, management, and verification
- To process financial transactions including deposits and withdrawals
- To provide customer service and technical support
- To ensure platform security and prevent fraud
- To uphold responsible gaming policies and prevent access by minors (for ages 21+)
- To meet legal obligations
- To improve services and review user experience
- To manage bonus and promotional offers where applicable
ap99 never sells your personal information to third parties. Information sharing is discussed in detail in the section below.
Cookies & Tracking Technologies
The ap99 website uses cookies and similar technologies. Cookies are small text files stored in your browser that improve site functionality and help remember your preferences.
5.1 Types of Cookies We Use
- Essential Cookies: Required for the basic functionality of the site; without these, the site will not work properly.
- Functional Cookies: To remember your language preference, login details, and personalized settings.
- Analytical Cookies: To analyze platform usage and improve services.
- Security Cookies: To detect fraud and protect your account.
5.2 Cookie Controls
You can disable cookies from your browser settings. Please note, however, that disabling certain essential cookies may prevent some ap99 services from working properly.
Data Security Methods
SSL Encryption
All data transmissions are secured by SSL/TLS encryption, which prevents third-party interception.
Secure Servers
Your information is stored in secure data centers, accessible only to authorized personnel.
Password Hashing
Passwords are never stored in plain text — they are protected using strong hashing algorithms.
Activity Monitoring
The platform is monitored 24/7 to detect unusual activity.
Access Controls
Access to personal information is restricted to specific operational needs only.
Regular Security Reviews
Our security measures are reviewed and updated on a regular basis.
Your Rights & Controls
As a user of the ap99 platform, you have several important rights over your own information.
7.1 Right to Access Information
You can contact the ap99 support team at any time to request a summary of the information stored about you.
7.2 Right to Correct Information
If any of your information is incorrect or incomplete, you can request a correction. Keeping your information accurate is also important for the security of your account.
7.3 Right to Delete Information
In certain circumstances, you can request deletion of your personal information. However, some information may need to be retained for a specific period due to legal obligations, ongoing dispute resolution, or security requirements.
7.4 Right to Object to Processing
If you have an objection to any specific use of your information, you can let our support team know. We will review your request on reasonable grounds.
7.5 Right to Close Your Account
You can request to close your ap99 account at any time. Even after an account is closed, some information may be retained for a specified period for legal reasons.
To exercise any of the above rights, please contact our customer support team. We respond via live chat 24/7 and by email.
Data Retention Period
ap99 retains your personal information only for as long as necessary and as legally required.
- Active account data is retained until the account is closed.
- Transaction-related information is retained for the period required for financial records.
- Security logs and fraud prevention data are kept for the necessary period.
- Information relevant to legal dispute resolution is kept until the process is complete.
Once the designated period ends, information is securely deleted or anonymized.
Protection of Minors
ap99 follows a strict age verification policy. This platform is for users aged 21 and above only. We do not knowingly collect information from any minor.
Age verification is mandatory at the time of registration. If a user registers with false information and is later found to be a minor, their account will be closed immediately and the associated information will be deleted.
If a parent or legal guardian believes that a minor is using ap99, please contact us immediately.
Policy Changes & Updates
ap99 reserves the right to modify or update this Privacy Policy at any time as needed. In case of changes:
- The updated policy will be published on this page immediately.
- The "Last Updated" date at the top of the page will be updated.
- Registered users will be notified by email in the case of significant changes.
Continuing to use the platform after any changes means you are considered to have agreed to the revised policy. We therefore recommend reviewing this page regularly.
Have a question about privacy?
Contact us for any questions or concerns regarding the protection of your information. The ap99 support team provides assistance in Bengali and English, 24/7.